12-Month Warranty: We Don't Disappear After Handover
We publish our warranty in full — what is covered, what is not, and how to make a claim. Because you have a right to know exactly what you are getting, before you sign anything.
- Period
- 12 months
- Starts
- Key handover date
- Inspection fee
- None
What is covered
- Structural defects
- Structural cracks, foundation movement, and failure of columns or beams caused by our work or materials.
- Roof leaks
- Leaks through the roof, its top finishes and joints, where the installation is our work.
- Plumbing & water system leaks
- Leaking pipes, failed joints and blocked drains caused by the installation.
- Electrical work
- The wiring, points, distribution board and earthing we installed.
- Wet finishes
- Tiles coming loose or sounding hollow, failed grout, and failure of the bathroom waterproofing layer.
- Doors, windows & cabinets
- Installation defects: doors out of level, windows not closing tight, cabinets out of line.
What is excluded
- Normal wear and tear, including paint fading from the weather.
- Damage caused by renovation, structural alteration or work by other contractors after handover.
- Damage caused by a failure of basic maintenance — blocked gutters, drains not cleaned.
- Branded appliances and goods that carry their own manufacturer's warranty (water heaters, air-conditioning units, kitchen appliances). The manufacturer's warranties are handed to you at key handover.
- Natural disasters, floods, fire, unusual ground movement, and damage that insurance should cover.
- Damage caused by improper use or accidents.
These exclusions are standard in the industry. What is not standard is listing them on the same page as what is covered, and that is deliberate.
How to make a claim
- Photograph the defect, including one wide shot that shows where it is in the house.
- WhatsApp us the photos with a short description and the date you noticed it.
- We reply during working hours and schedule a visit if needed.
- The repair is done at no charge if it falls within the warranty.
One practical tip: report early, even if it is small. A hairline crack reported in the third month is a small repair. The same crack in the fourteenth month is no longer under warranty, and may already have caused other damage.
WhatsApp a Warranty ClaimFrequently asked
When does the 12-month period start?
On the key handover date, as recorded on the handover form. Not on the CCC date and not on the date you move in.
How do I make a claim?
WhatsApp us with photos and a short description. We reply during working hours, and for clear cases we schedule a visit. There is no form to fill in and no inspection fee. Our contact details are here.
How long does a repair take?
Urgent defects — an active leak, an unsafe electrical problem — we treat as a priority. Cosmetic defects are usually gathered together and repaired in one visit, which is more efficient for both sides.
Does the warranty pass to a new buyer if I sell the house?
The warranty is given to the client who signed the contract. If you sell within the warranty period, contact us and we will try to settle it reasonably with the buyer, but it is not an automatic right. State it in your sale contract if it matters.
What voids the warranty?
Altering the structure without consulting us, and leaving a defect unreported until it causes bigger damage. Both are avoidable: contact us first before changing anything that touches the structure, roof or waterproofing.
After 12 months, will you still help?
Yes, but as paid work, not under the warranty. We still know your house better than anyone, so contact us and we will give you an honest price.
Before you appoint any contractor
Ask for their warranty terms in writing, and ask for the list of exclusions. If no exclusions are given, they still exist — you just have not seen them yet.